GRADUATE BRANCH SALES & SERVICE OFFICER AT STANDARD CHARTERED BANK

GRADUATE BRANCH SALES & SERVICE OFFICER AT STANDARD CHARTERED BANK

STANDARD Chartered PLC is a British multinational banking and FINANCIAL SERVICES company headquartered in London. It operates a network of more than 1,700 branches and outlets across more than 70 countries and employs around 87,000 people.

Standard Chartered Nigeria is recruiting to fill the position below:

Job Title: Branch Sales & Service Officer
JOB ID: 481301
LOCATION Lagos
 JOB Function: Retail Clients 
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Description

• Advise Personal Clients approachingBANK with complex inv. needs
• Address walk-in NTB/ETB clients' sales needs; Pull generated from Mobile/Web, catchment campaigns, word of mouth
• Activate NTB/ETB clients and set up and educate clients on remote CHANNEL usage. Hand over client to Priority or BusinessBANKING Team if required

Inbound ETB SERVICE-To-Sales:

• Address walk-in ETB clients' (any segment) sales needs (may be from Service to Sales; Serve client on initial request and broaden to next best conversation based on ETB analytics
• Direct and educate walk-in clients to use self-serve channels and handle service requests
• Actively seek service to salesOPPORTUNITIES

Engaging and deepening activities:

• This includes full understanding of needs of walk in clients, explain proposition that best fits need, refer for specialised needs

Methodically Engage (remote):

• HaveCOMPLETE knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation

Needs /anchor products:

• Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Meet & deep sell (remote & in person):

• Meet in person to meet advisory needs
• Connect client with specialists
• Set up products
• Conduct/connect for periodic KYC
• Conduct fulfilment & activate

Needs /anchor products:

• Individual BANKING products (Deposits, Wealth Products, Mortgage, CC)

Service (remote & in person):

• FulfilL basic service needs and pass on to Client Service MANAGERS when applicable

Needs /anchor products:

• As needed by clients

Acquiring on Referrals:
Connect & prepare (remote):

• Connect & start up referred LEADS (includes Personal clients in Branch with more advanced needs)
• Explain proposition & requirements in full

Needs/anchor products:

• PL, CASA, CC, Wealth Products

Meet & deep sell (in person):

• Meet, listen and determine further needs
• set up anchor products & initiate cross-sell
• Conduct/connect for KYC
• Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
• Conduct fulfilment & activate

Needs /anchor products:

• As above

Skill Requirements

• Product broadening
• Basic banking products knowledge -CASA, Mortgage, PIL,CREDIT Cards, Simple wealth
• MARKETand competition knowledge
• Client engagement
• Closing deals
• Client training on digital solutions
• Communication and presentation skills
• Negotiation and objection handling
• JourneyCOMPLETION
• Understanding of KYC/CDD principles

How to Apply
INTERESTED and qualified candidates should:
Click here to apply online
Application Deadline DateNot Specified.